FAQ

How to place an order on your website?

You can place an order online, which is very easy and timesaving. Please visit our How to Order page to get more details.

Are your pharmacists licensed?

Yes, we employ only licensed healthcare professionals who are able to provide quality medical advice and consultation.

Do you sell both branded and generic products?

Yes, we sell both branded and generic drugs. Our range is wide and here you can find almost any product from the healthcare industry.

What is your shipping rate?

The shipping rate will depend on the shipping option you choose. Regular airmail shipping will cost you $10. EMS delivery is available for $30. Keep in mind that you can get free regular airmail delivery if your order exceeds $200 and free EMS delivery if your order exceeds $300.

Do you ship abroad?

My Canadian Pharmacy ships drugs to almost any country. Please contact our customer support team or check the order form to find out whether we ship to your destination.

Will my order be confidential?

Yes, we guarantee that we send all products in opaque packages without any inscriptions of the contents. We value your confidentiality.

What if my order is lost, damaged or arrives incomplete?

Such cases are very rare but if it happens, you should contact us. We will either reship the products for free or offer you a refund.

How long does it take for the package to arrive?

Products shipped via EMS usually arrive within 5-9 days, and products shipped via regular airmail service usually arrive within 14-21 days. See our Shipping and Payment page for more details.

How can I pay for medication?

We accept all major credit cards (Visa, MasterCard, Diners Club, Discover, AMEX, JCB) and e-Checks.

Can I track my order?

Tracking your order status is possible with EMS delivery option – you can check your order location and expected delivery date online through the website.

How do you assist the victims of disasters?

Our pharmacy supplies medications to disaster-affected individuals and healthcare professionals who treat them. With our help, doctors can obtain all the necessary drugs at affordable prices. This allows patients to receive treatment in an emergency situation and get the proper care that can be lifesaving.


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